Online booking Copenhagen Herning Randers

Terms and conditions in CityFys Wellness

Below you will find our terms and conditions when you book treatments or shop in our online store.

Terms and conditions for booking

When and where will my treatment take place?

Your treatment takes place at the one of our two clinics you have chosen during the booking process. Either in DGI Byen in Copenhagen above the swimming pool with entry via the ticket sales to the swimming pool inside DGI Byen, or in DGI Huset Herning on the roof with entry from the staircase via the main entrance in DGI Huset Herning.

Are you in doubt whether or not you have booked treatment for the correct location, then you can find information about this in the beginning of your confirmation email. If you are still in doubt, you are very welcome to contact us.

Your treatment will be carried out on the day you have booked your treatment for.

Terms of cancellation

If you need to cancel or move your appointment, no matter the reason, please let us know by calling us no later than 24 hours prior to your appointment. Otherwise we will have to charge 70% of the price of the treatment. Same conditions apply if you do not show up to your appointment that has not been cancelled or moved. You are always welcome to call us if you want to cancel or move your appointment.


All prices shown are in Danish Kroner (DKK) and incl. vat. However, reservations are made for: price increases, currency changes, force majeure, tax changes, changes in the specification of the product and printing errors.

Terms and conditions for purchase of gift certificates

Where can I buy a gift certificate to CityFys Wellness?

Our gift cerfiticates cna be bought via our website, which you find in the top menu on the website. Gift certificates can also be bought in the reception in DGI Huset Herning and in the ticket sales to the swimming pool in DGI Byen in Copenhagen. (Due to renovation of the swimming pool in DGi Byen in Copenhagen, gift certificates are not sold in the ticket sales. You can still buy your gift certificate online).

This is how I buy my gift certificate online

Go to the gift certificate module via the gift certificate button in the top menu on our website.
Write the amount on gift certificate or select treatment or package.
fill out all mandatory fields marked with red and how you want to send the gift certificate.

The gift certificate will be delivered by e-mail and in PDF. You will afterward receive a receipt to your email.
There are no delivery fees.

You can pay with Dankort, Mastercard, Maestro, Visa, Visa Electron, JCB, American Express, Mastercard Securecode, JCB J/Secure.

Prices and amount 

Our gift certificates can be issued at max. DKK 3,000.

If the maximum amount is exceeded, then you can order extra gift certificate.

All prices are in Danish kroner (DKK) and incl. VAT. However, reservations are made for: price increases, currency changes, force majeure, tax changes, change in specification in the product and printing errors

Use of gift certificate and security

Gift certificates purchased on our website can only be used on services at CityFys Wellness.

Before using the gift certificate, keep it safe and do not disclose or pass it on to others.

The gift certificate is a bearer card, which means that it is the holder of the card who has full responsibility for the gift certificate. If your gift certificate is misused, you are liable as the holder for the amount. Lost gift cards will not be replaced.

Validity period

Gift certificates purchased on are valid for 2 years from the date of issue to the expiry date (which is also written on the gift certificate)

Cancellation of purchase

If you regret the purchase of a gift certificate within 14 days, you can get the amount from the gift certificate back minus the administration fee (administration fee DKK 100.00 for gift certificates amounts up to a value of DKK 750.00 and administration fee DKK 200.00 for gift certificates amounts DKK 750, 00 – 3,000.00) by contacting CityFys Wellness by phone: 50 57 12 72 or write to us via email: The right of withdrawal only applies to the purchase of gift cards purchased at